Returns & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy, you may request a return within 7 days of receiving your order.

Return Conditions

  • Items must be unused, in original condition, and returned in their original packaging.
  • A valid proof of purchase (invoice) is required.
  • Do not send items back to the manufacturer.

Return Process

  1. Contact us to initiate a return.
  2. Send the item to CCTV Shop using a courier service of your choice (shipping costs are your responsibility).
  3. Once we receive and inspect the return, we will notify you of the approval or rejection of your refund.

Please note: Returned items must include all original accessories (e.g., power supplies). Damaged packaging or missing parts may result in a partial refund or rejection.

Refunds

  • Approved refunds will be processed back to your original payment method.
  • Please allow a few business days for the refund to reflect.
  • A 15% handling fee will be deducted from the refund amount.
  • Shipping charges are non-refundable and will be deducted from the refund if we cover return shipping.

Non-Refundable Items

  • Sale items are final and not eligible for refunds.

Warranty Policy

We offer warranties ranging from 12 to 36 months, depending on the product:

  • Dahua HDCVI Cameras & DVRs: 36 months
  • Dahua COOPER Series (Cameras & DVRs): 24 months
  • Dahua Network Cameras, PTZ & NVRs: 36 months
  • Moving parts (e.g., belt drives): 12 months
  • Non-Dahua products: 12 months

Warranty Process

  • Customers are responsible for shipping faulty products to us, including the invoice and all original accessories.
  • Our technical team will assess the item. If needed, it may be returned to the manufacturer.
  • If the issue is covered under warranty, we or the manufacturer will repair or replace the item and cover return courier costs within South Africa.
  • If the item is found to be not faulty, the customer will be responsible for courier costs.

Please note: Damage caused by lightning, power surges, or physical mishandling is not covered by the warranty.

Shipping Returns

  • Return items must be shipped to: CCTV Shop
  • Use a trackable service or shipping insurance for higher-value items—we’re not responsible for items lost in transit.

Need Help?

For any questions regarding returns, refunds, or warranties, feel free to contact our support team.